The process of working on your home can be overwhelming – both physically and emotionally. That is why it is very important for us to maintain clear communication at all times. When working with Hueller Construction, the process follows organized stages, from your initial call to the project close and follow-up. This will ensure a smooth process for all. There are several stages, depending on the size/scope of the project. They are as follows:
1. Initial Contact
When you first contact our office, a member of our team will ask a few questions about your remodeling needs. It is important that we are a good fit for your project and you are a good fit to our company. Depending on the scope of project, the next phase is the site visit.
2. Site Visit
We will schedule a time to visit your home and discuss how we work, your expectations, your needs, budget, and any concerns or questions you may have about the process. We will also go over a basic scope of work. Please feel free to have any drawings, pictures, ideas with you that help present your needs.
After the initial visit, an estimate will be created. Depending on the size of the job, this is usually done within a week or sooner of the site visit. This will show what your job will cost and possibly offer a few options.
- Please understand that our estimate includes the entire cost of the job according to the scope of work discussed at the site visit; however, also note that the estimate can be changed and parts of the work can be altered or deleted to remain within your budget. Often there will be permits required, engineering and/or outside design help that will likely affect the overall cost of your project. You will usually see an allowance for items such as fixtures and types of materials on the estimate. If you choose to use items that are more than the allowance, the cost will be added to the estimate once your selections have been made.
- For small or simple projects, the estimate/proposal may become the contract upon signing. If this is the case, go to step 6!
4. Design & Selections
Larger or more involved projects will require some level of design, from simple drawings up through engineering and perhaps even an architect. A design agreement will be drafted with associated costs and signed prior to moving forward.
- Drawings, whether done in-house or by a subcontractor, are typically done in two phases, preliminary and final. The preliminary drawings (and often a 3D computer model) will help you the client and Hueller Construction make sure we both “see” the same thing. The final drawings will include the detail necessary to submit to the city/county for the permit(s) needed to complete your project.
- One portion of the design step is customer selections. We will work with you to make sure all of these selections are addressed. If necessary, we will also provide you with recommended suppliers that can assist you with selections. We have established relationships with these suppliers who proudly serve our customers with their needs – and they, too, know our process. The selected items are documented in your job folder to integrate into the final contract and specifications. These selections are important to ensures that you get exactly what you want and expect.
After the design is complete and approved with selections, we create the final contract. This contract will have the complete and accurate total cost of your project based off of your selections and the scope of work to be completed. A fee schedule is also spelled out in the contract. The required construction notices will be included in this final contract. We will then meet with you to review and sign the contract and also collect the first deposit.
The job is then placed into our schedule. We will begin to line up subcontractors (if needed) and place orders for any products/items to be used in your job. The amount of time for this phase depends on how full our schedule is and the length of time for the materials to come in for your job (some special order products take longer).
7. Pre-Construction Conference
Each project is unique and requires a slightly different approach to meet the needs of the client. We will meet prior or at the start of the renovation to set the “ground rules”. This will allow us to note things such as what furniture or household items need to be moved/cleaned out, ways of communication during the process, any pet issues, etc. You may also share with us any ways we may be able to lessen the impact of remodeling on your daily life. At this time, we will provide you with a project schedule.
8. Construction Phase
You’ve signed with a reputable contractor and the remodeling work is about to begin! Here are some points to remember to help make the working relationship with your contractor a pleasant experience.
- Make sure you have all our contact information at hand. We will discuss the best way for you to contact us and vice versa depending on several factors. Phone, email, meetings and written notes all can contribute to a better communication process.
- Expect the unexpected. We will work with you to communicate things as they occur.
- If you have a question about what is happening or not happing, ask. Remodeling proceeds in stages. Separate crews install framing, siding, insulation, masonry, finish carpentry, and roofing. Painters, electricians, plumbers, and carpenters may all need several visits to complete their work. Slabs must cure, paint must dry, etc. The schedule may be complicated, so don’t be surprised if occasional disruptions occur.
- Button down your belongings. We will be careful as we can protecting the floors and putting up dust barriers if needed, but know that the construction process does involve dirt and dust.
- Plan ahead to do without water or power, and kitchen/bath availability.
- Consider the complicated logistics involved in delivering, shipping, and ordering materials and making the best use of the workers’ time and skills. We are as anxious as you are to have the job finished right, but unfortunately, they’re human and subject to occasional human error or forgetfulness.
- Try to stay out of the construction area. This is important for safety and maintaining schedules. Keep toys, children, and pets out of workers’ way.
- Discuss construction changes only with an authorized representative of Hueller Construction. If we have one of our subcontractors on site, make sure to route questions through us whenever possible.
- Have patience with the final details. Taking care of every last detail is time-consuming, but be assured that Hueller Construction wants everything to be done as much as you do.
9. Project Completion
Hooray! The effort finally pays off! Your home is now presented back to you with a whole new remodel. Enjoy!
- You will be presented with information as needed along with an opportunity for you to offer feedback. Included will be information on products used in your remodel, cleaning and care of specific products, satisfaction survey, and our referral program information.
10. The Future
If you have any questions or concerns after we have left, please call the office so we can discuss. We want to be you contractor of choice for referrals and future work, so your feedback matters! And we try to make it as easy as possible to provide your input We will work to stay in touch in a variety of ways: cards, eNewsletters, fresh content on our website, social media, local advertising, and just getting together face to face – all help Hueller Construction treat our clients as friends.